Service Desk

We have a contact center that is dedicated to our clients. Service Desk is a remote technical support for both retail and office employees. We quickly respond to needs, applications are immediately registered, then analyzed and forwarded to implementation. For over 20 years, we have been improving our process of providing high quality service.

Benefits:
• 7 days a week, 24 hours a day
• easy communication and integration with customer processes
• efficient search for the root cause of the problem
• each stage of application implementation is monitored

Functionalities:
• monitoring and reporting of key performance indicators (KPIs)
• tools for managing IT processes
• supervision over the entire notification process
• coordination and cooperation with other suppliers and client's partners
• support for applications and business processes
• systemic elimination of recurring incidents and errors

 

 

 

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