Customer Loyalty Programme Management System (Euro CRM)

Euro CRM is a tool tailored to the specifics of retail, which allows a small team to manage relationships with virtually unlimited number of clients, providing them with a personalized message and product. It supports loyalty programs of a single retail network as well as multi-partner programs. They are characterized by the fact that they include a group of entities and account for each other from accrued points and realized prizes.

Benefits:
• support for both stationary and online sales
• the possibility of integration with any cash system
• personalization of loyalty programs

Functionalities:
• intuitive and simple operation
• management of a multi-channel loyalty program
• secure access to data of program participants
• extended types of promotions, various forms of rewarding clients
• flexible adjustment to users' requirements
• an efficient and scalable promotion and loyalty mechanism supporting real-time and batch transactions
• support and management of a multi-channel client
• call center support for a loyalty program
• handling returns and non-standard situations
• integration with analytical systems
• personalization and monitoring of communication with clients

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